Shipping Methods

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We are able to ship to most countries. If you are not able to complete a purchase through the website, please contact us directly. 

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We offer free international shipping for orders above $77 and $10 flat rate shipping for orders below $77. Free shipping for orders shipped within Vietnam.

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​Shipping times depend on region and customs processing but orders to Asia and Australia/NZ are usually 1-2 weeks, US/ Canada 2-3 weeks and the rest of the world 2-4 weeks.

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All orders are packed and shipped from Hanoi, Vietnam and are shipped via Singapore Post which is part of the EMS network. Orders are dispatched from Hanoi, arrive at the Singapore post warehouse and are then sent to the destination country. Orders are usually shipped out within 1-3 business days and we will send you a tracking number as soon as it is dispatched. The tracking number activates when the package arrives in Singapore which is typically 2-5 business days after the order ships from Vietnam. 

 

Shipping directly from Vietnam with Vietnam Post is prohibitively expensive with long shipping times hence the decision to route packages through Singapore post.   ​

 

5-7 Day Express Fedex and DHL shipping is also available for an extra fee. Orders of $77-200 will usually be able to ship with express shipping for a fee of $8-25 depending on the size/ weight of the packed up box. Orders of $250+ depending on the size/ weight of the packed up box usually qualify for free express shipping. Express shipping rates fluctuate monthly so those quotes above are subject to change. Send us an email if you need more information about this service.

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Customs Information

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Some countries do not accept packages of tea without additional exports paperwork. Your package could be held by customs and sent back to us. We are not responsible for the extra taxes and shipping fees that could be charged when clearing customs at the destination country.

 

Please familiarize yourself with your country's customs policies to avoid shipping problems. If you have any problem with your order, you can contact us and we'll try to help.

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Returns

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We accept returns for unopened products within 15 days of receiving the goods. Buyer is responsible for return shipping fees. If there is a problem with your order (missing items, incorrect items), please contact us immediately and we will be sure to come up with a solution to the problem as soon as possible. 

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